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Returns policy

We hope you enjoy your purchase from Arsenal Direct. If for any reason you are not satisfied with your purchase return it to us within 28 days of the delivery date. Please note we cannot give refunds or exchanges on personalised or hero printed shirts even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.

You can return items to us via post:

Returns by post

1Complete the returns form by filling out your reasons for return – this is on the back of your delivery letter
2Peel off the returns sticker on your parcel
3Put in the post – it’s best to use a tracked method. We will confirm your refund by email
We will process any refund due to you as soon as possible. but it may take up to 30 days from the day we confirmed via e-mail you are entitled to a refund. Conditions and exclusions apply. For full details of our returns policy click here. This does not affect your statutory rights. You may also have cancellation rights under the Consumer Contracts Regulations 2013. For full details see our terms and conditions of sale click here.

JeanRichard items

If you have bought a JeanRichard watch and would like to return it please send it directly to JeanRichard to the address below using a tracked method:


Stonebridge House

Main Road


Essex SS5 4JH