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Returns Policy

We hope you enjoy your purchase from Arsenal Direct. If for any reason you are not satisfied with your purchase, return it to us within 28 days of the delivery date. Please note we cannot give refunds or exchanges on personalised or hero printed shirts even if that player subsequently leaves the club or squad number changes during their career at Arsenal.

Extended returns period for Christmas purchases: please note that, for products purchased in the final week of October or in November/December in any year, we are pleased to able to accept returns until 25 January the following year.

Return from:

Returns By Post

register online
1 Register your return online and create your free label in just a few clicks. Select your return option below
print label & attach to parcel
2 After you've printed your label, repack your items and attach it to the parcel.
Send it for delivery
3 Send it off! We will keep you updated on your return and we will confirm your refund/exchange by e-mail.

You can return items to us via post ( Address: Arsenal Returns Dept, Torque, Challenge Way (Off Cutler Heights Lane), Bradford, BD4 8NG):

We will process any refund due to you as soon as possible. It may take up to 30 days from the day we confirmed via e-mail you are entitled to a refund. Conditions and exclusions apply. For full details of our returns policy click here. This does not affect your statutory rights. You may also have cancellation rights under the Consumer Contracts Regulations 2013. For full details see our terms and conditions of sale click here.