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Returns policy

We hope you enjoy your purchase from Arsenal Direct. If for any reason you are not satisfied with your purchase return it to us within 28 days of the delivery date. Please note we cannot give refunds or exchanges on personalised or hero printed shirts even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.

Extended returns period for Christmas purchases: please note that, for Products purchased in the final week of October or in November/December 2018, we are pleased to be able to accept returns until 25th January 2019.

You can return items to us via post ( Address: Arsenal Returns Dept, Torque, Challenge Way (Off Cutler Heights Lane), Bradford, BD4 8NG) :

Returns by post

1 Add a note giving your reasons for return. Make sure you add in your original order number and return shipping address.
2 Add return address to parcel :Arsenal Returns Dept, Torque, Challenge Way (Off Cutler Heights Lane), Bradford, BD4 8NG
3 Put in the post – it’s best to use a tracked method. We will confirm your refund by email
We will process any refund due to you as soon as possible. It may take up to 30 days from the day we confirmed via e-mail you are entitled to a refund. Conditions and exclusions apply. For full details of our returns policy click here. This does not affect your statutory rights. You may also have cancellation rights under the Consumer Contracts Regulations 2013. For full details see our terms and conditions of sale click here.

Arsenal Direct items

If you have bought an item from  us and would like to return it please send it directly to the address below using a tracked method:

Arsenal Returns Department


Challenge Way

Off Cutler Heights Lane