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Returns policy

We hope you enjoy your purchase from Arsenal Direct. If for any reason you are not satisfied with your purchase return it to us within 28 days of the delivery date. Please note we cannot give refunds or exchanges on personalised or hero printed shirts even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.

You can return items to us via post ( Address: Arsenal Returns Dept, Torque, Challenge Way (Off Cutler Heights Lane), Bradford, BD4 8NG) :

Returns by post in the UK

1 Register your return and create your free label here for the UK in just a few clicks.
2 After you've printed your label, repack your item and attach the label to the parcel.
3 Send it off! ReBound will keep you updated on your return and we will confirm your refund/exchange by e-mail.
We will process any refund due to you as soon as possible. It may take up to 30 days from the day we confirmed via e-mail you are entitled to a refund. Conditions and exclusions apply. For full details of our returns policy click here. This does not affect your statutory rights. You may also have cancellation rights under the Consumer Contracts Regulations 2013. For full details see our terms and conditions of sale click here.

Arsenal Direct returns outside of the UK

If you have bought an item from us and would like to return it please use our ReBound portal by clicking here and you will receive a competitive returns rate as one of our customers. Not all countries are serviced by ReBound. If your country is not on the list then please return your parcel by post. It is best to use a tracked method. We will confirm your refund/exchange via e-mail.Please retain your proof of postage until we have confirmed your return has been processed.

Arsenal Returns Department


Challenge Way

Off Cutler Heights Lane