Below are options for contacting us. If you have a general query it might be worth checking out our top FAQs below, as these may answer your query.
You can track the progress of your order here or via the tracking number in your shipping confirmation email. If you haven’t received one, it may be because we haven’t shipped your order yet. Please allow 1 to 3 working days for our warehouse to pick and pack your items for shipping.
Some products, such as personalised items, may take a little longer to ship.
Please note that, from time to time, transit times may be affected by peak periods or due to COVID-19 handling issues.
Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you no longer want your purchase after placing the order, please get in touch as soon as possible through the form below, entering "Urgent Order Amend" in the subject field, or call 020 7619 5000 Monday-Friday 9.30am to 5pm (excluding bank holidays).
Since we are very fast at fulfilling orders, we cannot guarantee that we will be able to amend your order, but you can always return it for a refund or exchange.
Please note that personalised items cannot be returned. We recommend you ensure you have checked your personalisation details carefully before placing your order.
Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you need your order to be sent to a different address, please get in touch as soon as possible through the form below, entering "Urgent Order Amend" in the subject field, or call 020 7619 5000 Option 4 Monday-Friday 9.30am to 5pm (excluding bank holidays).
Since we are very fast at fulfilling orders, we cannot guarantee that we will be able to amend your order and cannot be held liable for the reimbursement of your purchase due to the submission of incorrect shipping details when placing your order.
Please ensure you have checked all shipping details carefully before submitting your order.
No, you do not need to register an account with Arsenal Direct in order to place an order. You will just need an email address, so we can send you a recap of your order details and a tracking number once it’s shipped.
When placing your order, you can decide to register an account with us for a quicker checkout next time. Should you decide not to register, we will not store your shipping details and we will have to ask for them again on your next order.
UK delivery is £3.99 for standard delivery (3 to 5 working days) and £5.99 for express delivery (next working day if ordered before 3pm Monday to Thursday).
International Delivery -
We are pleased to deliver globally. For accurate shipping times, please see our delivery info page here.
Accurate shipping costs will be calculated at checkout.
We are happy to offer exchanges on clothing items, providing they are not personalised, should you need a different size.
We regret that we cannot exchange your product for a different one, but you are always welcome to return it to us and purchase the item you want once you have received your refund (subject to stock availability).
To be notified when an item comes back in stock, please sign up using the “Email me when back in stock” feature on the product page and we’ll send you an email once it’s back in stock.
It usually can take anything from a few days to a couple of months for products that are currently out of stock to be received by our warehouse and become available again.
If you do not see the “Email me when back in stock” option, unfortunately this means that the item will not be coming back in stock.