text.skipToContent text.skipToNavigation

Authentic 100% Guaranteed

Exclusive 100's of products only available here

Fast Worldwide Delivery

Contact us

Below are options for contacting us. If you have a general query it might be worth checking out our top FAQs below, as these may answer your query.


If you're looking for an order you can track their progress and status here



TRACK MY ORDERS
TOP FAQ's

    Your order will be despatched from our warehouse as soon as possible. Delivery timings depend on the destination. You can track the your order if you are a registered user via your account here

    UK delivery is £4.95 for Standard Delivery and £6.95 for Express (next working day) Delivery

    We are pleased to deliver globally, to check out the global delivery option visit our delivery page here

    No you do not need to register an account with Arsenal Direct in order to place an order. If you place an order without registering by using "Checkout without registering" then your details will not be stored by Arsenal Direct and you will have to re-enter them again when you make your next order. Also please note that access to account information and order status is only available online to registered users.

    You cannot manually amend your order. You will have to immediately call 020 7619 5000 Monday-Friday 9.30am to 5pm or e-mail us with you order id number. Please enter "Urgent Order Amend" in the subject field.We cannot guarantee that we will be able to amend any orders placed.

    Yes, your order can be sent to an alternative address. If you are a registered customer you can add multiple addresses to your account and use any of these as your default Shipping Address. Go to “My Account” and then “View Address Book”. Add in new addresses and set one as a default shipping address. If you are checking out without registering you can add an alternative Shipping Address after you have entered the Billing Address. At the bottom of the form there is a “Deliver To” section and you can click on “Different Address” and then enter the shipping details. It is very important to make sure your billing/invoice address is kept up to date with the billing/invoice address that you have registered at your bank or credit card company. If this is not done it may severely delay your order or end in cancellation as it will not pass security checks.

TELEPHONE
0207 619 5000
Monday-Friday, 9.30am-5pm
If you have any questions or need help with the online store :

Email: customerservice@arsenaldirect.co.uk

For all general Club enquiries:

Email: ask@arsenal.co.uk

For all ticketing enquiries:

Email: boxoffice@arsenal.co.uk

POST

Post: Arsenal Direct, Highbury House, 75 Drayton Park, London N5 1BU