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TRACK MY ORDERS
TOP FAQ's

    For a limited period only, fans buying a 2015/16 Arsenal Away shirt* from an official Arsenal store, or online using our Kit Builder Tool on Arsenal Direct at arsenaldirect.arsenal.com, will be entitled to have the name and number printed on the reverse in Arsenal’s Premier League Font free of charge at the time of purchase. If purchasing online via Arsenal Direct using the Kit Builder Tool, you will not be charged for name and number printing when Away shirt and name and number printing are selected. Additional badges and patches added to shirts are not included in the offer. Not to be used in conjunction with any other offer. *Offer valid while stocks last, subject to availability and excludes goalkeeper shirts.

    For a limited period only, fans buying a 2015/16 Arsenal Away shirt* from an official Arsenal store, or online using our Kit Builder Tool on Arsenal Direct at arsenaldirect.arsenal.com, will be entitled to have the name and number printed on the reverse in Arsenal’s Premier League Font free of charge at the time of purchase. If purchasing online via Arsenal Direct using the Kit Builder Tool, you will not be charged for name and number printing when Away shirt and name and number printing are selected. Additional badges and patches added to shirts are not included in the offer. Not to be used in conjunction with any other offer. *Offer valid while stocks last, subject to availability and excludes goalkeeper shirts.

    1. This competition (“Promotion”) is open to all, other than employees (or family members of employees) of any group company of the Promoter, companies associated with the Promotion the Promotion and all affiliates of such companies, who may not enter this Promotion.

    2. Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Promotion.

    3. To take part in this Promotion the entrant must: (i) Complete the online Optimalsort survey (ii) Leave their email address at the end of the survey between the dates of Wednesday 16th of December 2015 to Friday 22nd January 2016 (inclusive).

    4. Where an entrant is under the age of 18, they must obtain the consent of their parent or legal guardian in order to enter this Promotion. Entrants under the age of 12 confirm by submitting an entry that they have obtained the consent of their parent or legal guardian to provide their contact details, which shall be used solely for the purposes of contacting them in the event that they are chosen as the winner. Entrants under the age of 12 should also provide the contact details of a parent or legal guardian that the Promoter may contact in the event that the entrant is chosen as the winner. The Promoter reserves the right to disqualify any entrants who cannot demonstrate to the Promoter’s satisfaction that they have obtained the appropriate consents. Winners shall be required to supply a completed parental/legal guardian consent form in accordance with the Promoter’s directions in order to claim their prize.

    5. Maximum of one entry per person and per household.

    6. Closing date: All entries must be received by 11.59pm (UK time) on 22nd January 2016.

    7. The Promoter does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

    8. One winner will be selected by the Promoter at random from all complete, correct and eligible purchases made before the closing date.

    9. The winners will be notified by email as soon as reasonably practicable after 9am (UK time) on 29th January 2016

    10. Prize: One Arsenal Away 2015/16 football shirt with name and number printing

    11. The Promoter reserves the right to substitute the prizes (or any part of them) for a prize or prizes of equivalent or greater monetary value if this is necessary for reasons beyond its control. There is no cash alternative to the prizes (or any part of them) and unless agreed otherwise in writing the prizes are non-refundable and non-transferable.

    12. If any winner is not able, for any reason, to accept a prize, or cannot be contacted within 3 days of the draw date, the Promoter reserves the right to award the prize to another entrant.

    13. The Promoter’s decisions shall be final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry rules and conditions will be disqualified.

    14. Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, the Promoter and its associated companies and agents exclude responsibility and all liabilities arising from: a) any postponement or cancellation of the Promotion, and b) any changes to, supply of (including, without limitation, prizes which do not reach the intended recipient), or use of the prize, and c) any act or default of any third party supplier, which are beyond the Promoter’s reasonable control.

    15. Details of the prize winners’ names and county will be available for one month after the close of the Promotion by writing to the Promoter at the address below and stating the name and closing date of the Promotion.

    16. Winners agree to allow the Promoter to use their name and likeness for advertising and publicity purposes without additional remuneration.

    17. The Promoter will use each winner’s, and each entrant’s, personal details for the purpose of administering this Promotion. Please see our Privacy Policy at http://www.arsenal.com/privacy-policy for further details. Please note that your data may be processed outside of the EU.

    18. This Promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to

    No you do not need to register an account with Arsenal Direct in order to place an order. If you place an order without registering by using "Checkout without registering" then your details will not be stored by Arsenal Direct and you will have to re-enter them again when you make your next order. Also please note that access to account information and order status is only available online to registered users.

    You cannot manually amend your order. You will have to immediately call 020 7619 5000 Monday-Friday 9.30am to 5pm or e-mail us with you order id number. Please enter "Urgent Order Amend" in the subject field.We cannot guarantee that we will be able to amend any orders placed.

    Yes, your order can be sent to an alternative address. If you are a registered customer you can add multiple addresses to your account and use any of these as your default Shipping Address. Go to “My Account” and then “View Address Book”. Add in new addresses and set one as a default shipping address. If you are checking out without registering you can add an alternative Shipping Address after you have entered the Billing Address. At the bottom of the form there is a “Deliver To” section and you can click on “Different Address” and then enter the shipping details. It is very important to make sure your billing/invoice address is kept up to date with the billing/invoice address that you have registered at your bank or credit card company. If this is not done it may severely delay your order or end in cancellation as it will not pass security checks.

TELEPHONE
0207 619 5000
Monday-Friday, 9.30am-5pm
If you have any questions or need help with the online store :

Email: customerservice@arsenaldirect.co.uk

For all general Club enquiries:

Email: ask@arsenal.co.uk

For all ticketing enquiries:

Email: boxoffice@arsenal.co.uk

POST

Post: Arsenal Direct, Highbury House, 75 Drayton Park, London N5 1BU