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FAQ'S

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TOP FAQ's

    Your order will be despatched from our warehouse as soon as possible. Delivery timings depend on the destination. You can track the your order if you are a registered user via your account here

    UK delivery is £4.95 for Standard Delivery and £6.95 for Express (next working day) Delivery

    We are pleased to deliver globally, to check out the global delivery option visit our delivery page here

    We accept American Express, Visa, Visa Debit, MasterCard and PayPal. For certain countries we also accept the following payment methods :

     

    • Sofort: Germany, Austria, Belgium, Switzerland
    • Ideal: The Netherlands
    • UnionPay: Global (excluding UK)
    • AliPay: China
    • Bancontact: Belgium
    • Trustly: Denmark, Estonia, Spain, Finland, Sweden
    • Cartes Bancaires: France
    • Qiwi Wallet: Armenia, Azerbaijan, Georgia, Kyrgyztan, Kazakhstan, Lithuania, Latvia, Moldova, Russia, Tajikistan, Turkey, Ukraine, Uzbekistan
    • JCB: Global (excluding UK)

    Yes, these are all possible. You can cancel your order right up until the moment it is despatched from the warehouse, you can do this through the 'My Orders' section on “My Account”, select your order and click on the red cancel button. If the cancel button is not red and the time of placing your order has exceeded fifteen minutes your order is being processed and we are unable to cancel. If you have received your order and want a refund or to exchange, you can do this by returning the product to us. We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.

Account

    You do not need to register an account with Arsenal Direct to place an order. You may checkout as a guest user, simply start the checkout and enter the necessary details. We'll still need your email address to keep you updated on the status of your order. After placing your order you can set up and account, this way you can see all your orders in one place and save addresses and cards for faster checkout in the future. Please note if you are not a registered user you will not have an account and therefore will be unable to track the progress of your order.

    You can cancel your order right up until it leaves our warehouse, at which point you will be notified. To cancel go to 'My Orders', select your order and click on the red cancel button.

Payment

    We accept American Express, Visa, Visa Debit, MasterCard and PayPal. For certain countries we also accept the following payment methods:

     

    • Sofort: Germany, Austria, Belgium, Switzerland
    • Ideal: The Netherlands
    • UnionPay: Global (excluding UK)
    • AliPay: China
    • Bancontact: Belgium
    • Trustly: Denmark, Estonia, Spain, Finland, Sweden
    • Cartes Bancaires: France
    • Qiwi Wallet: Armenia, Azerbaijan, Georgia, Kyrgyzstan, Kazakhstan, Lithuania, Latvia, Moldova, Russia, Tajikistan, Turkey, Ukraine, Uzbekistan
    • JCB: Global (excluding UK)

     

    We accept the following currencies GBP, Euro, American Dollars and Australian Dollars.

    No, unfortunately we can longer accept cheques or postal orders

Returns

    Yes, these are all possible. You can cancel your order right up until the moment it is despatched from the warehouse, you can do this through the 'My Orders' section on “My Account”, select your order and click on the red cancel button. If the cancel button is not red and the time of placing your order has exceeded fifteen minutes your order is being processed and we are unable to cancel . If you have received your order and want a refund or to exchange, you can do this by returning the product to us. We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.

    If you believe you have a faulty product for whatever reason, please send it back to us via post and we will look in to this for you. Fill out the back of the delivery letter stating what the issue is, peel the address label off the back and stick it to the front of the parcel. Add the letter into your parcel. Address: Arsenal Returns Dept, Torque, Challenge Way (Off Cutler Heights Lane), Bradford, BD4 8NG

    UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289) The UK WEEE regulations require that businesses involved in the supply of electrical equipment take an active role in its collection and recycling. So that you can get your old electrical products recycled, Arsenal have made a financial contribution toward the development of recycling facilities for electrical goods throughout the UK through our membership of the Distributor Take Back Scheme. These facilities are located at your local council waste recycling centres. Find where to recycle your waste electrical goods at www.recycle-more.co.uk

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