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arsenal direct the official online store

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FAQ'S

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TOP FAQ's

    We have upgraded the Arsenal Direct website to give you the best experience possible. We have built new features to make shopping easy for you. Please check our new site guide which will give you all the detail you need.

    You order will be dispatched from our warehouse as soon as possible. Delivery timings depend on the destination. You can track the your order via your account here.

    UK delivery is £4.95 for standard delivery and £6.95 for express (next working day)

    We are pleased to deliver globally, to check out the global delivery option visit our delivery page here

    We accept American Express, Visa, Visa Debit, MasterCard and PayPal. For certain countries we also accept the following payment methods:

     

    • Sofort: Germany, Austria, Belgium, Switzerland
    • Ideal: The Netherlands
    • UnionPay: Global (excluding UK)
    • AliPay: China
    • Bancontact: Belgium
    • Trustly: Denmark, Estonia, Spain, Finland, Sweden
    • Cartes Bancaires: France
    • Qiwi Wallet: Armenia, Azerbaijan, Georgia, Kyrgyztan, Kazakhstan, Lithuania, Latvia, Moldova, Russia, Tajikistan, Turkey, Ukraine, Uzbekistan
    • JCB: Global (excluding UK)

    Yes, these are all possible. You can cancel your order right up until the moment it is dispatched from the warehouse. If you have received your order and want a refund or to exchange, you can do this through the 'My Orders' section on your account.

Account

    You do not need to register an account with Arsenal Direct to place an order. You may checkout as a guest user, simply start the checkout and enter the necessary details. We'll still need your email address to keep you updated on the status of your order. After placing your order you can set up and account, this way you can see all your orders in one place and save addresses and cards for faster checkout in the future.

    You can cancel your order right up until it leaves our warehouse, at which point you will be notified. To cancel go to 'Your Orders', select your order and click on the red cancel button.

Payment

    We accept American Express, Visa, Visa Debit, MasterCard and PayPal. For certain countries we also accept the following payment methods:

     

    • Sofort: Germany, Austria, Belgium, Switzerland
    • Ideal: The Netherlands
    • UnionPay: Global (excluding UK)
    • AliPay: China
    • Bancontact: Belgium
    • Trustly: Denmark, Estonia, Spain, Finland, Sweden
    • Cartes Bancaires: France
    • Qiwi Wallet: Armenia, Azerbaijan, Georgia, Kyrgyztan, Kazakhstan, Lithuania, Latvia, Moldova, Russia, Tajikistan, Turkey, Ukraine, Uzbekistan
    • JCB: Global (excluding UK)

     

    We accept the following currencies GBP, Euro, American Dollars and Australian Dollars.

    No, unfortunately we can longer accept cheques or postal orders

Returns

    Yes, these are all possible. You can cancel your order right up until the moment it is dispatched from the warehouse. If you have received your order and want a refund or to exchange, you can do this through the 'My Orders' section on your account.

    If you believe you have a faulty product for whatever reason, please send it back to us via post and we will look in to this for you.

    UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289) The UK WEEE regulations require that businesses involved in the supply of electrical equipment take an active role in its collection and recycling. So that you can get your old electrical products recycled,Arsenal have made a financial contribution toward the development of recycling facilities for electrical goods throughout the UK through our membership of the Distributor Take Back Scheme. These facilities are located at your local council waste recycling centres. Find where to recycle your waste electrical goods at www.recycle-more.co.uk

Delivery

    You can see our postage rates on our delivery page here.

    You can check the status of your order including delivery tracking information via your account. Go to your orders then click on the relevant order to see the status.

    All of our UK orders will need to be signed for. Delivery timings depend on your location, to see our delivery times please visit our delivery page here

    You order will be dispatched from our warehouse as soon as possible. Delivery timings depend on the destination. You can track the your order via your account here.

    UK delivery is £4.95 for standard delivery and £6.95 for express (next working day).

    We are pleased to deliver globally, to check out the global delivery option visit our delivery page here.

    Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information before ordering.