VISITOR INFORMATION

Stadium Tours are open 7 days a week except for Christmas Day. Due to stadium events there are days where the tour route may be impacted or tours are unable to operate. Please always check Opening Hours here before visiting Emirates for a tour.

Please visit the Stadium Tour ticket desk located in the Armoury Store. Guests with time specific tours must arrive 15 minutes before their tour time in order to ensure the tour starts on time. Latecomers may be denied entry.

VIP Experience – please arrive 15 minutes before the Experience start time at the Diamond Club/Directors doors. Situated on Podium Level between turnstile A and S, above the Armoury Store.

The average Stadium Tour visit lasts approximately one hour although there is no time limit. The average Museum visits lasts approximately thirty minutes. Please note once guests have exited the Stadium or Museum there is no re-entry.

No pre-booking of time and dates are required for those that have booked a Stadium Tour and Museum ticket, simply turn up on a day that suits within the three month validity period.

Yes, tickets are available to purchase at the Museum entrance. Ticket prices are: adults £10, concessions £8 and children £7.

The Museum is located opposite turnstile E in the Northern Triangle Building next to the Ken Friar Bridge. It is a five minute walk from the Stadium Tour Entrance.

If you’ve bought your ticket from one of our partners you don’t need to book it in with Arsenal directly. Make sure you’ve followed the instructions from the ticket seller and printed out any vouchers you need, then just come to the Stadium Tours desk in the Armoury store any time during our opening hours and the team will get you started on your tour. We always keep our ticketing partners up to date with any closures but things can change at short notice so please check our Opening Hours page before visiting.

The Legend Tour takes approximately one and a half hours (group size dependent) and a further thirty minutes for the Museum. Upon completion of the Legend Tour guests may remain in the Stadium to re-visit areas before exiting for the Museum.

If you need to amend a Legend Tour booking, please follow the instructions included in your e-mail booking. This must be done no less than 7 days before your planned tour. For registered users, you may also change your booking from your My Account area.

Matchday tours take place on days where kick off is 15.00 or later. Tours will run until approximately two and a half hours before kick off. To purchase a Matchday tour click here.

The Matchday tour duration is one hour. This tour will visit the Directors Entrance, Directors Box, Diamond Club, Players Entrance, Lower Bowl and the Home Dugout. Please note if visiting the Stadium on a Europa fixture the tour will visit Directors Entrance, Directors box, Diamond Club, Players Entrance and the Home Dugout. Complimentary access to the Museum is included in all Matchday tour products.

The Whistlestop tour is a 20 minute viewing experience in the lower bowl of the Stadium seated behind the Home Dugout. Complimentary access to the Museum is included as well.

No bags are allowed into the Stadium on a Matchday tour. All bags are security tagged and placed in a secure bag cage whilst the tour takes place. Guests may take small personal items such as wallets, phones and small cameras onto the tour with them.

We advise guests to arrive 15 minutes before their tour time in order to ensure the tour leaves on time. If guests arrive late then we will endeavour to join guests to their already departed tour. Due to number restrictions on the tour we can not move guests to the next available tour.

If you need to amend a Matchday Tour booking, please follow the instructions included in your e-mail booking. This must be done no less than 7 days before your planned tour. For registered users, you may also change your booking from your My Account area.

Emirates Stadium boasts excellent disabled facilities and all levels are accessible by lift. Registered disabled guests qualify for concession discount and can bring along one carer free of charge. Disabled parking is available for guests with a valid Blue Badge. Parking must be pre-booked 72 hours in advance. 

Please call 020 7619 5000 Option 2 to discuss accessibility arrangements with a member of the team.

Please find a copy of our access statement here

Registered guide dogs, hearing dogs and medical alert dogs are allowed on the Stadium Tour route and in the Museum. Please ensure you bring formal identification for your dog on the day. We do not allow any other dogs or pets.

We have 30 handsets on site that are loaded with the BSL tour, no pre-booking is required. If you are a group of 30 or more then please contact us at tours@arsenal.co.uk so we can arrange to have additional handsets on site for your group.

If your ticket has been purchased direct from www.arsenal.com/tours then there is no need to print your e-ticket, you can simply show it on your phone. If your ticket has been purchased from a third party then your ticket will need to be printed before you arrive at the Stadium.

Gift cards can be purchased from our website and in all of our stores. View them here.

Stadium Tour tickets can be cancelled and refunded up to 14 days after purchase. Legend Tour and Matchday Tour tickets can be cancelled and refunded up to 14 days before the tour takes place. Dates can be changed a minimum of 7 days in advance of your scheduled tour, subjective to availability. No Stadium Tour product can be sold on.

Disabled parking is available for guests with a valid Blue Badge. Parking must be pre-booked 72 hours in advance. Please call 0207 619 5003 to discuss accessibility arrangements with a member of the team. There is no additional parking on site and no coach drop off or pick up in the vicinity of the Stadium.

There are no facilities on site to leave luggage or bags. Due to security measures we are also unable to accept suitcases or large items on the Stadium Tour route or in the Museum. Guests who arrive with items larger than cabin sized bags will be refused entry.

Professional cameras and recording equipment cannot be taken into the Stadium or Museum. If you are interested in filming for professional uses then please contact our Communications department on communications@arsenal.co.uk.

Should the option for a student ticket be present, it will be shown once you select your given tour. Please note: If using a student ticket you will be asked to produce a valid student card on the day of visiting as proof of ID. We reserve the right to not accept ID that we deem invalid or fraudulent.

If you regularly bring groups then please enquire about our trade account facilities and additional benefits. For further enquiries please contact our trade team on tours@arsenal.co.uk.

If you would like to provide feedback on your recent Stadium Tour experience please contact us here. If you would like to leave a review please go to our TripAdvisor page.

Our number is 020 7619 5000. Lines are open Monday-Friday 09.30-17.00