You may return all exchanges/refunds within 28 days of receipt date. If an exchange or refund is required then each item must be returned to us in its original condition along with your completed despatch note.
It is best to send parcels using a tracking service in order to make sure we receive them as we will not take responsibility for lost or stolen goods.
When a refund is requested the price of the product item returned will be refunded. When exchanging NON-Faulty items after the cancellation notice period please enclose £4.95 UK/£5 Rest of World payment for postal charges. Please enclose a cheque or fill out your credit card number on returns form. Failure to do this will cause delays in processing.
All return and re-shipping charges are the Customer's liability unless deemed to be faulty, where a reasonable refund will be provided with a valid receipt.
You may also exchange or refund goods at the Armoury, The Arsenal Shop Finsbury Park or The All Arsenal Shop with your despatch note.
All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. This does not affect your statutory rights.
Jewellery and underwear purchased through the Arsenal Direct will only be exchanged if faulty. DVD's must be returned with any seals and shrink wrap intact. Please make sure you have ordered the correct item and size at time of ordering.
Also please note, once a shirt has been printed with a player's, personalised name or squad number: unless the shirt is faulty we cannot provide a refund or exchange even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.
This does not affect your statutory rights.
You have the right to cancel your order at any time up to the eighth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or (in the case of audio or visual recordings or computer software) the package has been unsealed.
A working day is any day except a Saturday, Sunday or public holiday. In order to cancel, you must write, fax or email us to tell us you are cancelling your order (our returns form will do), and return the goods to us unused and in good condition at your own expense. We will then refund the price and the amount you paid for your original postage and packing.
Arsenal Returns Department,