Returns Policy


We hope you enjoy your purchase from Arsenal Direct. If for any reason you are not satisfied with your purchase return it to us within 28 days of the delivery date.

Please note we cannot give refunds or exchanges on personalised or hero printed shirts even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.


You can return items to us via two methods:

Returns by post

Complete the returns form by filling out your reasons for return – this is on the back of your delivery letter
Peel off the returns sticker on your parcel
Put in the post – it’s best to use a tracked method (as we cannot be responsible for any items lost while being returned to us)
We will process any refund due to you as soon as possible. but it may take up to 30 days from the day we confirmed via e-mail you are entitled to a refund
If you have lost your address label, please return products to us along with your order number (this can be found in the My Account section of the website) and your reason for return to:
Arsenal Returns Department
Torque
Challenge Way
Off Cutler Heights Lane
Bradford
BD4 8NG

FREE returns to store

Complete the returns form by filling out your reasons for return – this is on the back of your delivery letter

JEANRICHARD items

If you have bought a JeanRichard watch and would like to return it please send it directly to JeanRichard to the address below using a tracked method:

Swisstec
Stonebridge House
Main Road
Hawkwel,Hockley
Essex SS5 4JH

Conditions and exclusions apply. For full details of our returns policy click here.

This does not affect your statutory rights. You may also have cancellation rights under the Consumer Contracts Regulations 2013.For full details see our terms and conditions of sale click here.