Orders and Returns

Returns Policy

You must return all refunds within 28 days of receipt date. If a refund is required then each item must be returned to us in its original condition along with your completed despatch note.

Please note that the delivery of returned items to us is at your own risk. We recommend that you use a courier or signed-for service when returning items, in particular when returning high value items such as JEANRICHARD Watches.

When a refund is requested the price of the product item returned will be refunded.

All return and re-shipping charges are the Customer's liability unless deemed to be faulty, where a reasonable refund will be provided with a valid receipt.

You may also exchange or refund goods (excludes JEANRICHARD watches) at the Armoury, The Arsenal Store : Finsbury Park ,The Arsenal Store : Highbury House or The Arsenal Store : Brent Cross with your despatch note.

All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. This does not affect your statutory rights.

Jewellery and underwear purchased through the Arsenal Direct will only be exchanged if faulty. DVD's must be returned with any seals and shrink wrap intact. Please make sure you have ordered the correct item and size at time of ordering.

Also please note, once a shirt has been printed with a player's, personalised name or squad number: unless the shirt is faulty we cannot provide a refund or exchange even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.

This does not affect your statutory rights.

Cancellation Policy

You have the right to cancel your order at any time up to the fourteenth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or (in the case of audio or visual recordings or computer software) the package has been unsealed.

A working day is any day except a Saturday, Sunday or public holiday. In order to cancel, you must write, fax or email us to tell us you are cancelling your order (our returns form will do), and return the goods to us unused and in good condition at your own expense. We will then refund the price and the amount you paid for your original postage and packing.

Please Address Parcels To:

Arsenal Returns Department,
Anchor Works,
Holme Lane,

Please Address JEANRICHARD Parcels To:

Ferrari Express LTD,
Unit 12-15 Trident Industrial Estate,
Blackthorne Road,