Contact Us

We hope that you’ve found everything you need whilst shopping at Arsenal.

If you wish to track your parcel click here. For full delivery terms and conditions click here. For our refunds policy please click here.
To assist you we have put together a FAQs page. Please check this to see if it answers your query. You can find this here.

We have a few different ways to contact the club, please use the most appropriate method listed below:

Shopping and Retail

If you have any questions or need help with the online store :

Email: customerservice@arsenaldirect.co.uk

Or alternatively please use the contact form below.

Ask Arsenal

For all general Club enquiries:

Email: ask@arsenal.co.uk

Box office

For all ticketing enquiries:

Email: boxoffice@arsenal.co.uk

You can also contact us via telephone or post using the details set out below:

Telephone: 0207 619 5000 Monday-Friday, 9.30am-5pm

Post: Arsenal Direct, Highbury House, 75 Drayton Park, London N5 1BU